FAQ's about Loyalty Program

1. How Do I Sign Up?

Existing customers: Click on the Rewards icon on your screen's bottom right-hand corner and log in to your account.

New customers: Click on the Rewards icon on your screen's bottom right-hand corner and click on JOIN to create a Coastal Loft account and start earning points and redeeming rewards!

2. How Do I Start Earning Points After I Join?

There are so many ways to earn points! You'll receive points for every dollar spent or be rewarded for engaging with us through our social media channels.

3. How Do I Check My Points Balance?

Log into your account and click on My Balance

4. Do My Points Expire?

No

5. How Do I Use My Points?

You can spend the points by clicking on the REWARDS icon on your screen's bottom right-hand corner, click on REDEEM POINTS and select the applicable redemption you'd like to use and click REDEEM. You will then be given a code to use at checkout.

IMPORTANT: Once you click REDEEM you CANNOT go back and select a different redemption value! So, be sure to check your point balance and carefully select how many points you want to spend. For example, if you have 2600 points and select to spend 1500 but then decide you'd like to spend 2500 instead - you cannot go back and select 2500.

You cannot use points to purchase a Coastal Loft gift card. Points cannot be combined with other discounts.